Shipping policy

Thank you for shopping with Boca Ranch Brims.  Each hat is custom-styled with care and creativity.  We've  also curated a special collection of accessories that we know you're going to love.  To ensure you have your products on a timely manner, we offer standard and expedited shipping at checkout. Please take a moment to review our shipping policy below:

PROCESSING TIME:

All pre-designed custom hats ship within 3 business.  Please allow 7-14 business days for custom orders to be processed and shipped.  You will be notified in the event there are any delays with your order.  

PEAK SEASON:

During peak seasons or sales, production may be extended slightly.  We ask that all custom orders druing our peak seasons are submitted at least 3-4 weeks prior to your event.  Rodeo Season in Houston, TX is our busiest season and custom orders are limited.

If you need to order by a specific date, please contact us before placing your order.

SHIPPING METHODS:

We offer standard and expedited shipping options at checkout.  Shipping rates are calculated based on your location, weight, and selected method.  If you require Express shipping, please contact us prior to submitting your order.

Tracking information will be sent via email once your order has shipped.

LOCAL PICKUP:

If you're local to the Houston/Humble areas, and prefer to schedule a pick up for your order, please contact us directly to schedule.   

SHIPPING DELAYS:

We are not responsible for shipping delays caused by the carrier, weather conditions, or incorrect shipping address.  Please double-check your information before placing an order.

LOST OR DAMAGED PACKAGES:

If your package is lost or arrives damaged, please contact us within 3 days of delivery with photos and details.  We'll gladly work with the carrier to resolve the issue and provide a replacement.  Replacements will require additional time to create and ship.

Please contact our customer support at info@bocaranchbrims.com